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The Best Airline of the year 2012

Posted on: 12/08/2012

The Best Airline of the year 2012

At the prestigious Skytrax World Airline Awards ceremony in Farnborough Air Show, UNITED KINGDOM, Qatar Airways was recently honored with the coveted title of ‘Airline of the Year 2012’ for the second consecutive year.

Apart from winning the title of ‘Airline of the Year 2012’, Qatar Airways also received a clutch of key awards ; Best Airline in the Middle East for the seventh consecutive year and the Best Airline Staff Service award in the Middle East.

Being the most prestigious accolades for the world airline industry, travelers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey, to decide the award winners. The World Airline Awards are the global benchmark of airline excellence.

Air travellers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, on-board seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.

It’s worth mentioning that Skytrax  is a United Kingdom-based consultancy, the public face of Inflight Research Services, which has the largest airline and airport review and ranking site. It conducts research for commercial airlines. It carries out international-traveler surveys to find the best cabin staff, airport , airline, airline lounge,in-flight entertainment, on-board catering, and several other elements of air travel.


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