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Lost Baggage?

Posted on: 03/10/2012

Lost Baggage?

It can be very frustrating and disappointing to arrive at your destination without your luggage, especially if you are far away from home. There are many causes of lost luggage. If a passenger arrives late for a flight, their luggage will sometimes not have enough time to be loaded onto the plane. If tags are accidentally torn off, the airport may not know where to send the luggage.

Human error is also common as tags are misread or luggage is placed in the wrong location. Sometimes there is no room in the plane or weight problems. Security delays can also cause bags to arrive on a later flight than their owner. If any of this does happen to you, it is important to know how to properly handle the situation.

Egypt Air , however, assure you that they will do all possible to assist through this experience.

Your baggage details are entered into their worldwide computerized baggage tracing system “World tracer” which  is designed to give you option for obtaining current information regarding the status of your mishandled baggage.

Using Worldtracer website, you may check the status of your delayed bag and, as needed, modify the delivery and contact information. All you need to do is to enter the 10-character file reference number given to you by EGYPTAIR baggage service staff and your last name. Then, click the “submit” button and the system will tell you the status of your lost baggage.

But before that, and according to EgyptAir’s reliability limitation; for baggage that is damaged, delayed, lost, or destroyed, the passenger must file a complaint in writing to EgyptAir as soon as possible. This complaint must be filed within 7 days in the case of damage to the checked baggage and within 21 days in the case of delay.

Generally speaking, the maximum liability for EgyptAir luggage lost is limited to 1000 SDRs. If your journey involves carriage by other airlines, you should contact them for information on their limits of liability.

Sometimes, airlines may completely deny claims they feel are inflated or fraudulent, and often ask for sales receipts as well as other documentations to back up claims, especially if a large amount of money is involved. If you don’t keep extensive records, you can expect to dicker with the airline over the value of your missing items.


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