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Archive for January 2013

The Best Transatlantic Airline at the 2012


BRITISH AIRWAYS has accepted the top award for the Best Transatlantic Airline at the 2012 Skytrax World Airline Awards held at Farnborough Air Show.

British Airways (BA) is the flag carrier airline of the United Kingdom, based in Waterside, near its main hub at London Heathrow Airport. It is the largest airline in the UK based on fleet size, international flights and international destinations and second largest measured by passengers carried, behind easy Jet.

British Airways serves nearly 170 destinations, including six domestic. It is one of only ten carriers to fly to all six permanently inhabited continents.

British Airways offers up to four cabin classes on its international longhaul flights, including First, Club World (Business Class), World Traveler Plus (Premium Economy) and World Traveler (Economy), with European flights from London offering Club Europe (Business Class) and Euro Traveler (Economy Class).

Apart from the Best Transatlantic Airline Award, British Airways also received top five placements in the following categories: Best Premium Economy, Best Business Class, Best Business Class Lounge and Best First Class Lounge for Heathrow.

British Airways is one of the world’s most recognized airlines and a founding member of the OneWorld® alliance. The airline and its affiliates service more than 170 destinations in nearly 80 countries throughout Europe, North America, South America, Asia, Africa and Australia, with its main hub London Heathrow.

As a member of the British Airways Executive Club Frequent Flyer Programme, you earn Avios towards your tier status every time you travel on eligible OneWorld flights. And when you are ready to redeem your points, more than 750 destinations await you across the OneWorld alliance.


The Best Business Class Onboard Catering

swiss Air Line

SWISS International Air Lines has won the Best Business Class Onboard Catering award at the Skytrax 2012 World Airline Awards held at Farnborough Air Show.

Swiss International Air Lines AG (short: Swiss) is the flag carrier airline of Switzerland operating scheduled services in Europe and to North America, South America, Africa and Asia. Its main hub is Zurich Airport (ZRH).

Swiss's specila dish

“SWISS Taste of Switzerland” has been delighting First and Business Class travelers on SWISS’s outbound long-haul services with its innovative and varied meal creations for ten years now. Every three months a new top chef is enlisted from a particular region of Switzerland and asked to create a series of gourmet meals for SWISS’s inflight service that put a particular focus on their home canton’s cuisine.

swiss airways (1)

“SWISS Taste of Switzerland” thus showcases the sheer culinary variety of SWISS’s home country all over the world, and serves as an international ambassador of Swiss cuisine.

Swiss's Pasta dish

Swiss is introducing now “SWISS Traditions”, a new culinary concept for its Business Class passengers on European services. The new programme of inflight fare is centred on a series of classic Swiss dishes, which is supplemented by further delights associated with particular Swiss traditions and cultural events.

swiss's traditional dish
The cycle focuses on Basel’s loud and colourful “Fasnacht” carnival, for which inflight guests will be offered such local specialities as Basler Mehlsuppe (flour soup), Käsekuchen (cheese tart) and Basler Läckerli mousse.

SWISS Traditions is designed to familiarise the airline’s non-Swiss passengers with the historic and traditional highlights of its home country, in the tastiest way possible. The meals are available in SWISS Business on selected inbound flights.


World’s Best Airline Alliance


STAR ALLIANCE was named the World’s Best Airline Alliance at the 2012 Skytrax World Airline Awards held at Farnborough Air Show.

Star Alliance is the first and the largest global airline network in terms of daily flights, destinations and countries to which it flies, and number of member airlines within the alliance. It was founded in 1997 as the first truly global airline alliance, offering customers all over the world many destinations and an excellent travel experience.

Each day the Star Alliance’s members have a combined daily departure of 16,000 to 855 destinations in 155 countries, serving 406 million passengers annually.The CEO of the alliance is Mark Schwab, replacing former CEO Jaan Albrecht who was named the winner of the Tony Jannus Award for distinguished leadership in the field of commercial aviation in 2010.


EgyptAir, the official airline of Egypt, joined on 11 July 2008, becoming the second African airline. The airline joined following its 75th anniversary the previous year, an event which EgyptAir used to subsequently relaunch its image and brand.

Some Star Alliance members paint some of their planes with the Star Alliance livery, usually featuring a white fuselage with “Star Alliance” signature written across and a black tailfin with the Star Alliance logo.

If you are a member of one of the frequent flyer programs of any Star Alliance airline member, you can earn and redeem air miles at all the member airlines within the network, and your accrued miles will help you upgrade your status and enjoy all the added benefits in any part of the world where there is an alliance member airline.


The Best Low-Cost Airline in Central Asia and India


IndiGo Airlines, the largest low-cost carrier In India, has won the Skytrax World Airline Award 2012 for the Best Low-Cost Airline in Central Asia/India. The airline has won this award for the third time in a row. 6E (IndiGo’s IATA code) has also bagged the Best Staff Service in Central Asia/ India award at the ceremony held at the Farnborough International Air show in London.

The World Airline Rating as introduced by Skytrax carries a detailed quality analysis across more than 800 different areas of product and service delivery. The survey includes over 200 airlines, from the largest international airlines to small domestic carriers, and measured standards across more than 38 different items of airline front-line product and service.

The Best Low-Cost Airline in Central Asia and India, IndiG

IndiGo is a private domestic low-cost airline based in Gurgaon, Haryana, India. It operates domestic services linking 25 destinations. Its main base is Delhi’s Indira Gandhi International Airport.

Redefining airline quality standards in India and with an aim to provide a hassle free experience to travelers, IndiGo has always built on its commitment to provide unmatchable courteous customer service through low fares and on time performance.

indigo meals

Being a low-cost carrier, all of IndiGo’s flights have no Business class or First class sections. It offers only Economy class seating. Snacks, meals and drinks (even mineral water) are available as a buy-on-board option. IndiGo’s domestic flights allow only one piece of free check-in baggage per paying passenger.

IndiGo Airlines offers a simple fare scheme, such as charging one-way tickets half that of round-trips. Typically fares increase as the plane fills up, which rewards early reservations. The price policy of IndiGo is usually very dynamic, with discounts and tickets in promotion.


Southwest Airlines in-flight services


In its 42th year of service, Southwest Airlines is the nation’s largest carrier in terms of originating domestic passengers boarded. Based in Dallas, Southwest serves 72 cities in 37 states, currently operates more than 3,400 flights a day, and has more than 35,000 employees.

Great staff service is one thing Southwest wants to be known for, and posters generally agree, praising the airline’s crew, employees and medical staff. Southwest has personality in an industry—passenger air transportation—that is essentially providing a commodity service. They differentiate themselves with their low-cost fares, quirky flight attendants, and their “bags fly free” policy, and lots of consumers love them for it.

Southwest Airlines snacks

If your total flight itinerary includes a series of flights that each are less than two hours in duration, you will be served peanuts/pretzels on each flight segment. If your flight itinerary includes any nonstop flight longer than two hours, you will be served a packaged snack on that flight segment.

You may get online for a special introductory rate of $5!* *Priced per device for one-way travel only on WiFi-enabled aircraft. To find out if your plane has WiFi,  ask your Flight Attendant.

southwest inflight entertainment

As soon as the Flight Attendant says it is safe to turn on approved electronic devices, you are free to connect. The Flight Attendant will also announce when it is time to turn off and stow your device before landing. The network will be unavailable at that time.

All you need is a WiFi enabled device with an Internet browser. You have to note that cellular devices without a WiFi component will not work with this system, and their use is restricted to Game or Airplane mode per current regulations.

southwest onboard snacks


The world’s Best Business Class Airline

cathay.pacific Airlines

Cathay Pacific, the international flag carrier of Hong Kong, accepted Skytrax “World’s Best Business Class” award for 2012 on behalf of its customers and its staff. Through listening to customers and incorporating their feedback in product design, Cathay Pacific Airways was voted “World’s Best Business Class” in the annual Skytrax World Airline Awards™ programme, in which more than 18 million airline passengers from across the world picked their choices.

Cathay_Pacific_Business_Class seats

As passengers enter Cathay Pacific Business Class cabin, they immediately appreciate the sense of space and openness. Clean, sculpted lines define private seats with direct aisle access. Abstract patterns, richly woven fabrics, fresh-cut orchids and original artwork harmonize to create a warm, premium residential feel.


Each seat in the Business Class cabin is equipped with a universal Power Supply outlet to keep electronic devices fully charged. A Multi-port Connector includes an RCA port, an iPhone/iPod connector and a USB port. The RCA and the iPhone/iPod connector allow passengers to connect their own devices and watch video through the Personal TV. The USB port can be used to charge devices such as mobile phones and BlackBerry devices.

Cathay_Pacific_Business_Class bed

The outboard seats are gently angled towards the windows, giving passengers a perfect view.The bed is one of the longest and widest provided on any commercial airline, allowing passengers to sleep in any position. The foams have been ergonomically designed to optimize comfort in the sitting position and also to promote deep sleep.

Cathay_Pacific_Business_Class meal

Meals in the Business Class cabin are served on a low trolley that gives you an inviting eye-level choice of what’s on offer and the airline is introducing new food service items with a more Asian feel in their Business Class.

Cathay Pacific in-flight audio books

The Best Airline Ground Services in the world

Thai AIrways A380

THAI AIRWAYS INTERNATIONAL has won award for the Best Airline Ground Services at the 2012 World Airline Awards held at Farnborough Air Show. Thai Airways International Public Company Limited (THAI) is the national flag carrier and largest airline of Thailand.


THAI Royal Silk or Royal Orchid lounges are available to THAI’s premium passengers in various domestic and international destinations. The airline’s hub at Suvarnabhumi Airport also includes a Royal First Class Lounge for first class passengers. Royal Orchid Lounges at Suvarnabhumi Airport have been named according to THAI’s corporate concept which has derived from its own Corporate Identity, its Slogan, its Location, and its Service.

Thai airways lounge, Krabi

Royal First Lounge at Concourse D, Level 3 has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.

Passengers traveling internationally from Bangkok in Royal Silk or Royal First classes are also entitled private security screening and passport control facilities, as well as free spa services at the Royal Orchid Spa, with different services available depending on the service class flown by the passenger. THAI’s first class ground services at Bangkok additionally provide private transportation services within the terminal to first class passengers.

Thai Royal First Lounge

THAI Ground Services has recently received the delivery of new ramp equipment to facilitate ground operations activities especially new generation aircraft. The delivery included 4 passenger step trucks, 2 aircraft towbarless pushback tractors, 2 main deck loader vehicles and 24 hybrid tractors. THAI Ground Services believes the arrival of new ramp equipment will further enhance the operations of the airline’s customer service.

Thai Airways business class lounge